All payments must be completed prior to the dispatch of any products. We accept payments via bank transfer, Mpesa Till number, or other approved payment methods available at the time of purchase. For international orders, all payments must be cleared before shipping.

2.  Shipping and Delivery

Clients are responsible for all delivery charges, including customs duties and any additional fees that may arise during the shipping process. We ensure prompt dispatch once payment is received, but delivery times may vary depending on the destination and shipping method selected. Ankole Luxury is not liable for delays caused by customs clearance or other regulatory procedures.

3. Product Variations

While we strive to accurately represent our products on our website, please note that slight variations in size and color may occur. These differences are part of the uniqueness of our luxury products and should not be considered defects.

4. Returns and Exchanges

Returns and exchanges are subject to our Return Policy. Please review our Return Policy for detailed information on how to proceed with a return or exchange.

5. Customer Responsibilities

Customers are responsible for ensuring the accuracy of the shipping address and payment information provided during the purchase process. Any additional costs due to incorrect information provided by the customer will be the customer’s responsibility.

6. Privacy and Data Protection

We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.